Privacy Policy
RK Glory Pty Ltd ATF RK Investment Group Trust trading as URV Estate Agents ("URV", "we", "our" or "us") recognises the importance of protecting the privacy of individuals and is committed to managing personal information responsibly and transparently. This Privacy Policy explains how we collect, hold, use, disclose and otherwise manage personal information obtained through our website, our real estate services and our interactions with clients, prospective clients and other individuals. URV Estate Agents is committed to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any other applicable privacy legislation.
Collection of Personal Information
URV Estate Agents may collect personal information that is reasonably necessary to provide our real estate services, respond to enquiries, administer property transactions and comply with our legal and regulatory obligations. Depending on the nature of your dealings with us, the personal information we collect may include your name, residential or postal address, telephone number, email address, property ownership details, property enquiry information, inspection registration details, appraisal requests, marketing preferences, identification information where required by law, and any other information voluntarily provided by you. Where appropriate, we may also obtain personal information from publicly available records, government authorities, property databases, professional advisers, authorised representatives and other lawful third-party sources.
Use of Personal Information
URV Estate Agents collects, holds and uses personal information for purposes that are reasonably connected with the conduct of our business. These purposes include providing real estate agency services, responding to enquiries, arranging property inspections and appraisals, facilitating the sale, purchase, leasing and management of property, communicating with vendors, purchasers, landlords, tenants and other stakeholders, maintaining business records, improving our services, administering our website, complying with applicable laws and regulations, and providing marketing communications where permitted by law or with your consent. We will not use personal information for any unrelated purpose unless authorised or required by law.
Website Cookies and Analytics
Our website may utilise cookies, Google Analytics, Meta Pixel and similar technologies to enhance website functionality, analyse website usage, measure advertising performance and improve the quality of our online services. These technologies assist us in understanding how visitors interact with our website and enable us to provide a more efficient and personalised user experience. You may disable cookies through your internet browser settings; however, doing so may affect the operation or functionality of certain areas of our website.
Disclosure of Personal Information
URV Estate Agents may disclose personal information where reasonably necessary to provide our services, operate our business or comply with legal or regulatory obligations. Such disclosures may be made to our employees, authorised contractors, information technology providers, website hosting providers, marketing agencies, photographers, conveyancers, solicitors, accountants, valuers, financial institutions, government authorities, regulators and other professional advisers engaged in connection with our business activities. URV Estate Agents does not sell, trade or otherwise commercially exploit personal information. Personal information will only be disclosed where the disclosure is reasonably necessary for the purposes described in this Privacy Policy, where you have consented, or where disclosure is otherwise required or authorised by law.
Cloud Services and Information Security
URV Estate Agents may engage reputable third-party service providers who utilise cloud-based systems for the storage or processing of personal information. These systems may be located within Australia or, where appropriate, overseas. Where personal information is handled by third-party service providers, URV Estate Agents takes reasonable steps to protect that information by engaging reputable providers, implementing appropriate contractual confidentiality obligations where applicable, restricting access to authorised personnel, maintaining password and access controls, and adopting reasonable administrative and technical safeguards designed to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. While reasonable security measures are maintained, no method of electronic transmission or storage can be guaranteed to be completely secure, and accordingly URV Estate Agents cannot warrant the absolute security of information transmitted electronically.
Retention of Personal Information
URV Estate Agents retains personal information only for so long as reasonably necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, to maintain appropriate business records and to protect our legitimate business interests. Where personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify the information in accordance with applicable legal requirements.
Access, Correction and Privacy Complaints
Individuals may request access to, or correction of, personal information held by URV Estate Agents by contacting us using the details set out below. Prior to providing access, we may require reasonable verification of identity to protect the privacy of individuals and the security of information. Where permitted by law, access may be refused in certain circumstances, in which case we will provide reasons where required by applicable legislation. If you believe that URV Estate Agents has breached your privacy or mishandled your personal information, you may submit a complaint to us. We will investigate complaints promptly and endeavour to resolve them fairly and within a reasonable period. If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Contact Details
Privacy Officer
URV Estate Agents
810 Donnybrook Road
Donnybrook VIC 3064
Email: admin@urvestateagents.com.au
Phone: 0432 413 929
Amendments to this Privacy Policy
URV Estate Agents reserves the right to amend or replace this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or regulatory requirements. The current version of this Privacy Policy will be published on our website and will take effect from the stated effective date.